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GET IN TOUCH

OUR SERVICES

Disrupt markets. Create value. Unlock results. 

PROFESSIONAL SERVICES
 
MODIV combines deep industry and functional expertise with proprietary research and insights to uncover opportunities for our clients and deliver meaningful value within evolving global markets. 
MODIV Professional Services
Commercial Strategy & Enablement  
Marketing & Communications  
Data Strategy & Applied Insights  
Customer Experience & Loyalty  
Organization & Transformation  
Short-Term Rental Growth Strategy  
MANAGED SERVICES
 
MODIV Managed Services apply a consultative approach to diagnose and mobilize specialized resources focused on meaningful impact.
 
We are not plug and play; we evolve and elevate.
MODIV Managed Services
  • CORPORATE TRAVEL RFP SERVICE
  • ANALYTICS
  • MARKETING CREATIVE
  • GUEST INSIGHTS

Measurable Efficiency Through Corporate RFP Services

OUR PHILOSOPHY
  • Align resources to results. Value and focus sales activities on ROI.
  • See evolution as an opportunity. Stop wasting time – start maximizing sales.

Elevate your rate strategies. Use data to validate guidance and compliance. 

OUR APPROACH

Set up and operationalize a specialized CRFP team as an extension of your hotels.
  MODIV CRFP-Measurable Efficiency
 

Learn more about our CRFP services here.

Digital Experience Driven by Analytics

OUR PHILOSOPHY
  • Put the guest at the center. ​
    Value and focus on Surface Areas.
  • See every interaction as an opportunity.​ Stop measuring – start learning.​
  • Give the data back as an experience.​ Data well used builds relationships.
This enables clients to monitor and diagnose performance and trends, guide agile experimentation, and tell compelling performance stories.
 
MODIV APPROACH
MODIV - Analytics

 

Meaningful Engagement Through Content

Brands of ten properties or 5,000 have at least one thing in common: each must be experts within their local market while responsible for upholding the collective brand experience. Despite pressure to deliver along every touch point, few have resources to seize all valuable engagement opportunities.

MODIV blends our hospitality expertise with specialized design capabilities to centralize ad hoc marketing creative fulfillment. We work to ensure that the assets your teams need in the moment to win business, go the extra mile and bring your brand to life are not blocked by layers of red tape, spread across multiple agencies or drain valuable in-house resources but delivered efficiently, uphold brand integrity and customized to audience and regional mandatories. 

OUR PHILOSOPHY
  • Put the customer at the center.  Value and focus on their experience.
  • See every interaction as an opportunity. Stop selling – start a dialogue.
  • Use content to personify your brand voice. Create more moments, less noise. ​

OUR APPROACH

MODIV activates your brand vision at each audience touchpoint.

MODIV - Marketing Creative

 

Relationship-Building Guest Insights

A meaningful relationship depends on what you know about each other and how each of you chooses to use that knowledge. 

Dynamic guest research gives you this relationship-building knowledge.

MODIV blends our hospitality expertise with modern research tools and techniques to help you get to know your guests. We work to ensure what you learn doesn’t stay locked away in PowerPoint slides, but ensures your guests are brought to life for everyone in your organization.

We believe in producing research that gets used. Which means...

  • No Stock Photos: We do not settle for unusable, generalized insights that tell you nothing.
  • Eliminate the Fog: When in doubt, we want you to be able to turn to guest insights to replace the fog of assumptions with confidence in the unique relevance of yourbrand.
  • Guests at the Table: We want the voice of guests to have a seat at your decision table – right next to budgets and proformas.

MODIV APPROACH

MODIV believes truly knowing guests requires multiple lenses and perspectives.

MODIV - Guest Insights

 

OUR WORK
Uncovering
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Uncovering Whitespace for Growing Brand Family With Targeted B2B Programming, Tools & Content
Uncovering Whitespace for Growing Brand Family With Targeted B2B Programming, Tools & ContentRead More
Maximizing Value
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Maximizing Value to Hotels & Customers Through Corporate Travel Services
Maximizing Value to Hotels & Customers Through Corporate Travel ServicesRead More
Empowering Hotels
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Empowering Hotels to Maximize Sales Through Central G&M Services
Empowering Hotels to Maximize Sales Through Central G&M ServicesRead More
Achieving Growth
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Achieving Growth by Embracing the U.S. Tribe of Business Travelers
Achieving Growth by Embracing the U.S. Tribe of Business TravelersRead More
TESTIMONIALS

“Not only did MODIV deliver above scope, they taught us more about our target audience than we imagined. The team provided a practical approach to help bring the insights to life, integrating them within our teams and our 3 year strategy.”

Chief Digital and Experience OfficerGLOBAL HOTEL BRAND

“MODIV’s guidance and recommendations throughout this work has been the linchpin to our success. They understood how to structure the work, phase by phase, and helped us engage the right stakeholders along the way – from the owners to our executive committee. This new organization was a huge success for us and has transformed the way we look at groups and meetings for our hotels and the company overall.”

Vice President, Global & Hotel SalesGlobal Hospitality Company

“MODIV CTS has been a winning solution for us, the cost savings and recouping wasted time of salespeople on the RFP process are great. Our RFP performance metrics are exceeding our expectations across the board.“ 

Chief Commercial OfficerGlobal Hospitality Company

“MODIV was able to support our needs and exceed our expectations in developing a sales resourcing model that could actually be executed! They didn’t just work alongside our team, they felt like they were part of the team."

Vice President, Global & Hotel SalesGlobal Hospitality Company

"Historically, we’ve a specific approach to cost allocations for our hotel portfolio. MODIV challenged our conventional approach, evolving our methodology while helping us find cost efficiencies."

Chief Financial OfficerGlobal Hospitality Company

“MODIV’s guidance and recommendations throughout this work has been the linchpin to our success. They understood how to structure the work, phase by phase, and helped us engage the right stakeholders along the way – from the owners to our executive committee. This new organization was a huge success for us and has transformed the way we look at groups and meetings for our hotels and the company overall.”

Vice President, Global & Hotel SalesGlobal Hospitality Company

"My awesome and wonderful MODIV team, thank you for all the behind the scenes work on the marketing collateral for Operations, the training and the video. You guys make me look like a superstar. I cannot take that credit, all by myself. Words cannot express my gratitude, and I know the Operations teams are equally excited at all the new resources they have. From the bottom of my heart, thank you! The attention to detail you all put into every project speaks volumes on the work you deliver."

Director, Group Sales ProgramGlobal Hotel Company
MODIV has helped us pull through feedback from our Luxury Advisory Board which represents a combined $75 Billion in annual sales that's now woven into our go-to-market strategy. Having MODIV lead and manage our board and support our luxury brand strategy has been a winning combination in how we engage the luxury B2B market.
Chief Commercial and Brand OfficerOne of the world's largest hotel groups